Customer satisfaction survey

Dear customer.

BVT SWEDEN AB would very much like to receive feedback on your experience of our products and services.
This is part of our quality system and feedback from you as a customer gives BVT Sweden valuable input in our work to constantly improve.

We are very grateful if you would take the time to fill in the quick questions below and/or leave a comment in the text box at the bottom.

För Svenska, följ denna länk: https://bvtsweden.com/kundnojdhet/

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Step 1 of 2

Customer:

Purpose of visit:

Visitor

Date of visit

Teams / phone meetings also count as visits.

Quality of products and services

	Weak	Acceptable	Good	Very good	Excellent	No opinion
Quality of products and services	WeakQuality of products and services Weak	AcceptableQuality of products and services Acceptable	GoodQuality of products and services Good	Very goodQuality of products and services Very good	ExcellentQuality of products and services Excellent	No opinionQuality of products and services No opinion
Value of products and services relating to price	WeakValue of products and services relating to price Weak	AcceptableValue of products and services relating to price Acceptable	GoodValue of products and services relating to price Good	Very goodValue of products and services relating to price Very good	ExcellentValue of products and services relating to price Excellent	No opinionValue of products and services relating to price No opinion
Product design (technology, performance and life span)	WeakProduct design (technology, performance and life span) Weak	AcceptableProduct design (technology, performance and life span) Acceptable	GoodProduct design (technology, performance and life span) Good	Very goodProduct design (technology, performance and life span) Very good	ExcellentProduct design (technology, performance and life span) Excellent	No opinionProduct design (technology, performance and life span) No opinion
Customer service	WeakCustomer service Weak	AcceptableCustomer service Acceptable	GoodCustomer service Good	Very goodCustomer service Very good	ExcellentCustomer service Excellent	No opinionCustomer service No opinion
Technical support	WeakTechnical support Weak	AcceptableTechnical support Acceptable	GoodTechnical support Good	Very goodTechnical support Very good	ExcellentTechnical support Excellent	No opinionTechnical support No opinion
Maintenance and repair	WeakMaintenance and repair Weak	AcceptableMaintenance and repair Acceptable	GoodMaintenance and repair Good	Very goodMaintenance and repair Very good	ExcellentMaintenance and repair Excellent	No opinionMaintenance and repair No opinion

Delivery

	Weak	Acceptable	Good	Very good	Excellent	No opinion
Delivery reliability	WeakDelivery reliability Weak	AcceptableDelivery reliability Acceptable	GoodDelivery reliability Good	Very goodDelivery reliability Very good	ExcellentDelivery reliability Excellent	No opinionDelivery reliability No opinion
Documentation (manuals, technical, quality)	WeakDocumentation (manuals, technical, quality) Weak	AcceptableDocumentation (manuals, technical, quality) Acceptable	GoodDocumentation (manuals, technical, quality) Good	Very goodDocumentation (manuals, technical, quality) Very good	ExcellentDocumentation (manuals, technical, quality) Excellent	No opinionDocumentation (manuals, technical, quality) No opinion
Project management	WeakProject management Weak	AcceptableProject management Acceptable	GoodProject management Good	Very goodProject management Very good	ExcellentProject management Excellent	No opinionProject management No opinion
Problem solving	WeakProblem solving Weak	AcceptableProblem solving Acceptable	GoodProblem solving Good	Very goodProblem solving Very good	ExcellentProblem solving Excellent	No opinionProblem solving No opinion

Sales and marketing

	Weak	Acceptable	Good	Very good	Excellent	No opinion
Field of expertise	WeakField of expertise Weak	AcceptableField of expertise Acceptable	GoodField of expertise Good	Very goodField of expertise Very good	ExcellentField of expertise Excellent	No opinionField of expertise No opinion
Experience of sales engineers	WeakExperience of sales engineers Weak	AcceptableExperience of sales engineers Acceptable	GoodExperience of sales engineers Good	Very goodExperience of sales engineers Very good	ExcellentExperience of sales engineers Excellent	No opinionExperience of sales engineers No opinion
Simplicity of placing order with BVT	WeakSimplicity of placing order with BVT Weak	AcceptableSimplicity of placing order with BVT Acceptable	GoodSimplicity of placing order with BVT Good	Very goodSimplicity of placing order with BVT Very good	ExcellentSimplicity of placing order with BVT Excellent	No opinionSimplicity of placing order with BVT No opinion
Sales support	WeakSales support Weak	AcceptableSales support Acceptable	GoodSales support Good	Very goodSales support Very good	ExcellentSales support Excellent	No opinionSales support No opinion
Relation between our sales engineers and your orginazation	WeakRelation between our sales engineers and your orginazation Weak	AcceptableRelation between our sales engineers and your orginazation Acceptable	GoodRelation between our sales engineers and your orginazation Good	Very goodRelation between our sales engineers and your orginazation Very good	ExcellentRelation between our sales engineers and your orginazation Excellent	No opinionRelation between our sales engineers and your orginazation No opinion
Documentation (catalogue, newsletters, datasheets)	WeakDocumentation (catalogue, newsletters, datasheets) Weak	AcceptableDocumentation (catalogue, newsletters, datasheets) Acceptable	GoodDocumentation (catalogue, newsletters, datasheets) Good	Very goodDocumentation (catalogue, newsletters, datasheets) Very good	ExcellentDocumentation (catalogue, newsletters, datasheets) Excellent	No opinionDocumentation (catalogue, newsletters, datasheets) No opinion

General opinion

	Weak	Acceptable	Good	Very good	Excellent	No opinion
How do you experience BVT's reputation in the industry	WeakHow do you experience BVT's reputation in the industry Weak	AcceptableHow do you experience BVT's reputation in the industry Acceptable	GoodHow do you experience BVT's reputation in the industry Good	Very goodHow do you experience BVT's reputation in the industry Very good	ExcellentHow do you experience BVT's reputation in the industry Excellent	No opinionHow do you experience BVT's reputation in the industry No opinion
Your general opinion of BVT Sweden	WeakYour general opinion of BVT Sweden Weak	AcceptableYour general opinion of BVT Sweden Acceptable	GoodYour general opinion of BVT Sweden Good	Very goodYour general opinion of BVT Sweden Very good	ExcellentYour general opinion of BVT Sweden Excellent	No opinionYour general opinion of BVT Sweden No opinion

General opinion (continued)

	Not likely at all	Neutral	Likely	Absolutely	No opinion
If asked, how likely would you be to recommend BVT Sweden AB and its products/services to others?	Not likely at allIf asked, how likely would you be to recommend BVT Sweden AB and its products/services to others? Not likely at all	NeutralIf asked, how likely would you be to recommend BVT Sweden AB and its products/services to others? Neutral	LikelyIf asked, how likely would you be to recommend BVT Sweden AB and its products/services to others? Likely	AbsolutelyIf asked, how likely would you be to recommend BVT Sweden AB and its products/services to others? Absolutely	No opinionIf asked, how likely would you be to recommend BVT Sweden AB and its products/services to others? No opinion
Would you order products/service from us again?	Not likely at allWould you order products/service from us again? Not likely at all	NeutralWould you order products/service from us again? Neutral	LikelyWould you order products/service from us again? Likely	AbsolutelyWould you order products/service from us again? Absolutely	No opinionWould you order products/service from us again? No opinion

Below you can leave general comments about what the customer thinks about BVT Sweden AB